Frequently Asked Questions
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When will my order ship?
Our service standard is shipment within one business day, Monday through Friday. Most days, if your order is placed before noon, it will ship the same day.
Where do you ship from?
All of the products listed on our site are in stock and ready to ship from our warehouse in Vermont.
Do you ship internationally?
Most of our products are available for shipment internationally, with a few exceptions. If you place and order for a product and request shipment outside the U.S., we will get back to you immediately with any questions or problems depending on the country requested.
How do I know when my order has shipped?
You will get an e-mail as soon as we confirm shipment of your order.
Do you accept returns?
We accept returns for any reason within 14 days of shipment of your order. You must pay return shipping and return the item in unused condition, in original packaging with the shipping sheet that was enclosed with your order.