Customer Service

imco-stars50x50.jpg Our Customer Service is Legendary

We are a small family company and still answer all of your questions personally. Because of this personal connection to the products we sell, you can expect that we will answer all of your questions promptly, honestly and accurately.  

You can talk to us by phone from 8 am to 4 pm, Monday through Friday, Eastern Time @ 802-489-0729. 

E-mail is the best way to reach us anytime at info@interstatemtnco.com.

Make An Offer: This blue button next to the Add to Cart button is often overlooked by our customers. Many of the brands we sell require us to sign UMAP (Unilateral Minimum Advertised Price) agreements. This is the lowest price we are allowed to advertise. We can sell at any price we choose. We encourage you to take advantage of this unique feature with a reasonable offer. Please fill the form completely and don't forget to include the dollar amount of your offer. If we accept, we will send an invoice to your email inbox. Unreasonable offers are simply ignored.

Shipping:  We pride ourselves in a quick shipping turnaround. Because we do not drop ship from a remote warehouse, most orders are shipped within one business day of confirmed payment. 

Security and Privacy: We value your safety and the security of your personal information. All of our transactions are protected by GEOTRUST encryption. We do not sell or provide your personal information with any other party.  

Return Policy: You may return or exchange new merchandise within 14 days for a full refund (less outgoing shipping charges) if you are not satisfied with your purchase. You must return the item at your expense in unused condition with the original packaging and original packing list (or a copy). We reserve the right to inspect the return and if we determine that the product is not in original condition, you will receive a partial refund based on our estimate of the resale value.

SERVICE GUARANTEE

Because we do not drop ship from a remote warehouse, most orders are shipped within one business day of confirmed payment. If for any reason we are not able to ship the same day, we will notify you immediately. If you have a preferred method for shipping, please contact us and we will do our best to accommodate you.

You can talk to a live human from 7am to 4pm Monday through Friday Eastern Standard Time @ 802 489-0729 or reach us 24/7 by email: info@interstatemtnco.com. 

 

 

 

 

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